Frequently Asked Questions
You have got questions & We genuinely love that. Here's everything we get asked the most, answered honestly.
ABOUT LAB-GROWN DIAMONDS
The questions we hear most, and the answers we are always happy to give.
Yes, completely. A lab-grown diamond has the same chemical composition, hardness, and brilliance as a mined diamond, the only difference is where it was created. It's a real diamond, just grown smarter.
Never with the naked eye, & not even a trained gemologist can tell without specialised equipment. They look identical because they are identical in every physical and optical way.
Every single diamond at NUVARA is certified by IGI (International Gemological Institute) or GIA, the same certifying bodies used for mined diamonds. Your certificate comes with your order, always.
Lab-grown diamonds currently retain around 20–40% of purchase price in the resale market, which is comparable to most mined diamonds at similar price points. Nuvara however, offers 80% buyback which is by far the best that you would come across. Jewelleries however are things that you buy for the moment, the meaning, and the person, not the eventual return. That said, NUVARA offers a 100% exchange programme so your piece can always grow with you.
Both are methods used to grow lab diamonds, CVD (Chemical Vapour Deposition) and HPHT (High Pressure High Temperature). Both produce real, certified diamonds. The difference is the technology, not the result. All NUVARA diamonds are specified on your certificate so you always know exactly what you have.
PRODUCTS & CUSTOMISATION
Absolutely, and it's one of our favourite things to do. Nuvara literally means “new divine gift”, and therefore we love to give you the gift of a personalised dream coming to reality. Whether you have a clear vision or just a feeling, our consultation will help you build something that's entirely yours.
Our rings are available in standard Indian sizes. If you are not sure of your size, we are here to help, reach out & we'll sort it.
Every NUVARA order comes in our signature packaging. If you'd like a personalized note or special gifting setup, let us know at checkout or drop us a message, we'll make it feel like a luxurious gift.
ORDERS
Browse, choose, and checkout directly on the site. If you prefer a guided experience, especially for engagement rings, bridal jewellery, or custom pieces, please book a consultation and we'll walk you through everything personally.
You'll receive a confirmation email the moment your order goes through. If it doesn't arrive within an hour, check your spam folder first, then drop us a message and we'll confirm it manually.
If your order hasn't been dispatched yet, yes, reach out to us immediately via [WhatsApp] or [email] and we'll update it. Once it's on its way, we unfortunately can't make changes, but we'll help you figure out the best next step.
RETURNS & WARRANTIES
What is your return policy?
At NUVARA, we currently do not offer returns. However, we do provide an 80% buyback value along with a 100% exchange policy, allowing you the flexibility to upgrade or choose another piece that feels right for you.
What if something arrives damaged?
We ensure that this never happens in the first place. However, if it does, make a video of unboxing the package, photograph it immediately and contact us within 48 hours. We'll provide solutions.
Do you offer a warranty?
Yes! Nuvara provides a lifetime free warranty covering the polishing and maintenance of the product.
Can I get my piece resized later?
Absolutely! We provide a lifetime free resizing option, you can get yours fixed anytime!
Still have a question we haven't covered? [Write to the NUVARA team →] We reply within one business day. Personally.
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