Terms of service
- All disputes are subject to Haryana Jurisdiction.
- The invoice is essential for all future Transactions, Exchanges and Buybacks.
- It is the Customers Responsibility to Check the Product’s Specifications, Weight & Purity on the Invoice.
- A valid bill and product certificate Is Mandatory for all exchanges & buybacks.
- The Company Reserves the Right to Exercise Discretion for Exchanges & Buybacks.
EXCHANGE SCHEME
- The company offers a 100% exchange policy to the end customers. Under this scheme, the good(s) can be exchanged by every customer for another good(s) with a value equivalent to 100% of the selling price of the sold good(s). Gold will be valued at the prevailing market rate and the gemstones will be valued at the invoice value.
- On accepting the goods for exchange, the company shall provide the exchanged goods of the same value as the good being exchanged. No money will be refunded.
- The good(s) being exchanged should be accompanied with the original certificate, the original invoice provided by the retailer or the company. The company does not cover any consequential loss or damage of jewellery or precious stones in studded jewellery.
- Lifetime Exchange shall not be applicable to orders pertaining to products sold outside India.
- The exchange shall be subject to the quality check that shall be carried out for the goods being exchanged by the company.
- In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
- Any Discount, Gst & Making Charges applied at the time of initial purchase will be reduced from the Invoice amount to determine the value of the product for the exchange.
BUYBACK POLICY
- 100% of the prevailing market price of gold or any other metal used PLUS
- 80% of the invoice price of the specific quality of the lab-grown diamonds studded in the jewellery.
- In case of any discounts given during the original purchase, an equivalent amount shall be deducted from the market value of the lab-grown diamonds. The making charge applicable at the time of purchase shall not be refundable.
- The refund amount shall exclude all applied taxes at the time of purchase.
- The buyback scheme and re-imbursement of payment shall be subject to the quality check carried out of the goods by the company.
- The good(s) should be accompanied with the original certificate, the original invoice provided by the retailer.
- All payments for the buyback value paid by the company will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by the retailer and carrying a valid Government Issue photo ID and valid Certificate of the Good.
- Refunds and payments under the buyback scheme shall be done within 21 business days after receiving the product at our registered office.
